RETURN POLICY
To avoid the need for exchanges, PLEASE read our product descriptions thoroughly. We work very hard to measure each piece and write clear and concise descriptions that contain the information necessary to avoid issues and allow you to make an informed purchase. Please be aware of your size, desired chain lengths, etc. and be thoughtful about the pieces you are interested in before ordering our jewelry. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos, and as mentioned in each listing you are able to contact us at anytime regarding sizing, shape, size, etc.
Please note that we do not allow returns or exchanges based on wrong size or buyer's remorse, unless it is an issue on our end or the product is damaged.
If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss the best option to move forward. It is so important to me that my customers are thrilled with each and every purchase from me, and I'm willing and ready to resolve any issues to the best of my ability.
Please contact us with any questions or concerns regarding your order. You, the purchaser will be required to pay any shipping fees to get the item(s) back to us but we will cover any shipping back to you. We are happy to work with you on any issue and hope to provide only the best customer service. Please email us at makecontact@hausofshadows.com or visit our contact page.
Please note that we do not allow returns or exchanges based on wrong size or buyer's remorse, unless it is an issue on our end or the product is damaged.
If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss the best option to move forward. It is so important to me that my customers are thrilled with each and every purchase from me, and I'm willing and ready to resolve any issues to the best of my ability.
Please contact us with any questions or concerns regarding your order. You, the purchaser will be required to pay any shipping fees to get the item(s) back to us but we will cover any shipping back to you. We are happy to work with you on any issue and hope to provide only the best customer service. Please email us at makecontact@hausofshadows.com or visit our contact page.